Have any questions or concerns?
We’re always ready to help!
Call us at
416-602-4297
or send us an email to:
RETURNS
CUSTOMER CARE
How do I track my order?
Send us an email and we will reply with your tracking # which you can use to track your order
What are your delivery options?
Email us for other options
FAQ
Do you provide International delivery?
Yes, rates for Canada and the United States are calculated automatically. For other destinations kindly email us for the shipping costs
How do I return an item?
Kindly see our return procedure above.
What is your returns policy?
Kindly see our return procedure above.
We look forward to hearing from you. If you have any questions or concerns please don't hesitate to contact us.
We take great pride in our reputation for quality and excellent value. If for any reason you are not satisfied with a purchase, please return it to us within 30 days of shipment for an exchange or credit on your E Alexandria Account.
All returned items must be in their original, unused condition and in their original packaging with all tags, parts and accessories.
The following items are never returnable:
•Underwear - panties, thongs, g-strings.
•Hosiery - stockings, pantyhoses, tights, thigh highs, socks.
•All accessories.
•Pasties.
Return Instructions
Please EMAIL Customer Service at info@gtalove.ca to obtain a Return Merchandise Authorization number (RMA) and return and/or exchange instructions.